Our Online Shop

• About enviro-gro-lites
• Privacy Policy
• A Guide to Data Protection
• Contacting Us
• Complaints
• Information for Suppliers

Postage & Shipping

• Shipping Options 

Ordering

• Placing an Order
• Cancelling an Order
• Returns Policy

Payments

• Payment Options
• Credit Card Security
• Sales Tax 

enviro-gro-lites.co.uk is part of the internet presence of Emporium Projects, who have operated as online traders in the UK since 1992.

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At enviro-gro-lites.co.uk we are committed to protecting your privacy.

We use the information we collect about our customers to process orders and to provide a more personalised shopping experience.  We may also use it to tell you about changes in our services or about special offers we think you might be interested in. All customers are given the option to opt out of our mailing list when completing a transaction. If you wish to change your mind and no longer wish to receive these occasional mailings from us use the link found on the bottom of all our emails and we will remove you from our list. We do not sell, trade or rent your personal information to others.

Under the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of any information which you have given us, to prevent unauthorised access.  Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information about you.

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New data protection legislation has updated and enhanced the rights of consumers in respect of information held about them by businesses.  We have published this data protection guide to ensure that our customers are fully informed regarding the legislation effecting the relationship between us.

This guide sets out the ways in which we handle information about you and your rights in respect of that information.

What information do we hold and how do we obtain it?

Typically, we may receive information about you from one of two sources:

• Directly from you, usually when you purchase goods from us or receive our services. (e.g. your name, address, telephone number and credit card details).
• Indirectly from you, through your use of our services. (e.g. your email or telephone calls).

For what purposes do we use your information?

We use your information:

• To ensure that the goods you have purchased are delivered to you as efficiently as possible.

We, or reputable parties acting on our behalf, may use your information:

• To identify and maintain records of your account and in order to provide you with usage and billing information.
• To ensure that the services we offer you continue to be the most appropriate service for your needs.
• To respond to any query that you may raise with us about your account.
• To update our systems for enhanced service provision to you.
• Use information provided by you to inform you (by post, email or telephone) about other services offered by enviro-gro-lites.co.uk

TAKING CARE OF YOUR DATA.

We undertake to you that we will:

• Not seek or hold information about you which is excessive for our purposes.
• Endeavour to keep any information about you up-todate and accurate.
• Endeavour to protect your data against unauthorised or unlawful use.

YOUR RIGHTS

You have certain rights under the new legislation in relation to the information that we hold about you.  The most important of these rights is set out below:

Access to information about you.

You may request in writing details of the personal information that we hold on you and the purpose for which it is held.  We will usually provide such details to you by way of a photocopy or computer print out in the form that such details are held on our system.  However, provision of such information may be subject to an administration charge (as permitted by the legislation).  If you wish to receive details of the information that we hold about you, you should write to the address given at the bottom of these terms and conditions and enclose a cheque for £5 payable to Emporium Projects.  Your request will be met within 40 days.  If you have a concern about a specific use that we are making of your information, it may help us to identify the data in question if you set out details of your concerns in writing.

Information about our Services.

You may request at any time in writing that we stop using information about you for the purposes of informing you about our services. 

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Ordering from the enviro-gro-lites online shop is very easy.  When you find an item you want to buy just click the Click to Buy button and the item will be added to your shopping basket. If you require more than one of each item the quantity may be changed in your basket.

At any time you may review your choices by selecting the View Shopping Basket button.  At this time you may change the quantities you have purchased or remove items completely from your order.

When you have finished selecting items, select the Checkout button. We offer more than one method for paying for your goods, see here for more details.

Ordering from enviro-gro-lites.co.uk is secure.  We use SSL encryption to protect your credit card details.  For more information see Credit Card Security

After paying for your order you will be returned to enviro-gro-lites and provided with an online receipt for your purchase.  This receipt contains information about your order and we recommend you print a copy for your own use.  You will be sent an email confirming your purchases.

If any item you have ordered is temporarily out of stock we will advise you immediately of any change in our usual despatch time.  You will be told of any expected extended delivery schedule and may at this time cancel your order.  Please follow our cancellation procedure.

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Under the Consumer Protection (Distance Selling) Regulations 2000 (SI 2334/2000). You must inform us by post or email, within 7 days of receiving the goods, of your intention to return them. You must include your invoice number in your communication. The goods must be returned in their original packaging, unused, in undamaged stock condition suitable for resale. You must pay the carriage cost of returning the goods. The goods must be returned within 30 days of receipt. Full details of how to return your goods will be emailed to you. Under certain circumstances a 25% re-stocking fee may be charged (please email us for details).

IMPORTANT: You must contact us before returning goods to obtain a RTA (Returns Authorisation Number), goods returned without a valid RTA will be refused and returned to sender. Goods remain your property until we confirm we have have received them.

Please allow 14 days (in addition to the delivery time) for the return to be processed, refunds will be given in the same tender type as the original payment.

We will be happy to assist with clarification of any of the above points.

Overseas Customers:

The Distance Selling regulations do not apply to overseas customers who should be aware of the following specific terms relating to their purchases:

Overseas customers should be aware that different warranty terms apply to sales outside of the UK.

1. None of the carriers we use offer insurance cover for glass items, your goods will be well packed but we accept no responsibility for any damage or loss to your goods while in transit. Once we deliver your goods to the carrier the risk becomes yours.
   
2. The lamps would be covered by the normal 12 month warranty which is operated on a return to base system. This means should one of your lamps fail you would have to return it to us at your own cost and pay the carriage for the replacement to be sent to you.
   
3. Buying from us indicates that you understand and accept these conditions.

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There are currently three methods available to pay instantly for your goods from our online shop:

Online by Secure Server:

This is the quickest and easiest way to order books from our Bookshop.  Our secure server will process your payment online ensuring the quickest despatch of your order.

Payment for items can be made by using any of the following cards:

• Matercard / Eurocard
• Visa
• American Express
• Diners Club
• Debit cards ( Delta / Switch )

Online using an existing PayPal Account:

PayPal customers can pay quickly using their existing accounts (the option is given for non-PayPal customers to create a new account with PayPal).

Online using Google Checkout:

Google Checkout users can pay quickly using their existing accounts (the option is given for new users to create a new account with Google).

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